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15 Nov 2022
For Beginners

X/Y/Z Token Hasn't Arrived!

Learn common wallet troubleshooting

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    Samurai
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  • If swapping: Verify that you have done more than just approving the token for a trade
  • If withdrawing from Kashi: Check the Portfolio section to see if your funds have ended up in Bentobox instead of your wallet

If the token appears in the block explorer but not on your wallet UI, you will have to add the token to your wallet via its contract address.

If only a partial number of tokens arrive to your wallet, check the white paper of that particular token to see if there is a vesting schedule. If there are no restrictions, slippage/price impact could have been applied to your trade.


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